Knodor · Effective 4 August 2026
Refund & Cancellation Policy
Refund and cancellation rules for Knodor subscriptions and in-app payments.
Scope
This policy covers platform subscription fees charged by Knodor and clarifies how estate (society) billing payments are handled. Effective date: 4 August 2026.
Subscription cancellations
You may cancel a platform subscription at any time from the manager/admin billing area or by contacting support. Cancellation stops future renewals. Access typically continues until the end of the paid period unless otherwise stated on your plan.
Refunds — platform fees
Unless required by law or expressly stated for a promotion, platform subscription fees are non-refundable once a billing period has started. If you were charged in error, contact us within 14 days with your transaction reference and we will review the case.
Society / maintenance payments
Payments residents make toward society bills are collected for the estate. Refunds of those amounts are decided by your society management, not by platform subscription refund rules. We may assist with transaction lookup where technically possible.
How to request
Email support@knodor.com with your society name, account email/phone, transaction ID, and reason. We aim to respond within 5 business days.
Contact
Questions about this policy can be sent to support@knodor.com, or call +254 101 575757. Postal / registered address: Knodor, Nairobi, Kenya. Website: https://knodor.com.
This page is provided for transparency and product compliance. It is not formal legal advice. For society-specific rules, also follow your estate’s house rules.