Account & Data Deletion

Request deletion

You can request deletion of your Knodor user account and associated personal data. Effective date: 4 August 2026.

• Email support@knodor.com from your registered email/phone context with subject “Account deletion”
• Include full name, society name, unit (if any), and role
• We may verify your identity before processing

What gets deleted

We delete or anonymise account profile data under our control. Some records may be retained where required for legal, security, dispute, or accounting reasons (for example payment ledgers or gate incident logs retained by the society).

Society-managed data

Content and records owned by your residential society (billing history, visitor logs, notices) may remain under the society’s control. Managers/admins can assist with estate-side erasure where their policies allow.

Timing

We aim to complete verified deletion requests within 30 days, unless a longer period is required by law or technical constraints.

Contact

Questions about this policy can be sent to support@knodor.com, or call +254 101 575757. Postal / registered address: Knodor, Nairobi, Kenya. Website: https://knodor.com.